Senior Account Manager – Switzerland (EDI / SaaS)
We’re working with a globally recognised SaaS business operating at the forefront of supply chain and logistics technology. With a strong international presence and a well-established customer base, they are continuing to invest in their European growth — and Switzerland is a key market.
As a result, they are looking to hire a Senior Account Manager to take ownership of strategic customer and partner relationships across the region.
The Role
This is a high-impact, customer-facing role where you’ll be responsible for managing and growing a portfolio of key accounts. You’ll work closely with customers to ensure satisfaction, retention, and long-term value, while also identifying opportunities to expand revenue through upsell and cross-sell.
You’ll act as a trusted advisor to your customers, working cross-functionally with internal teams (Professional Services, Support, Product) to deliver a seamless experience.
Key responsibilities include:
- Managing and developing relationships with key customers and partners across Switzerland
- Owning contract renewals and commercial discussions
- Identifying and driving upsell opportunities
- Acting as the primary point of contact for customer engagement
- Supporting customers in optimising their processes through SaaS/EDI solutions
- Regular travel to client sites across Switzerland
What We’re Looking For
- Strong experience in B2B SaaS account management
- Solid background in EDI (Electronic Data Interchange) — this is essential
- Good understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes
- Experience managing complex, enterprise-level customer relationships
- Comfortable engaging with senior stakeholders and decision-makers
- Commercially aware, with a track record of driving revenue growth within accounts
Key Attributes
- Strong relationship builder with a customer-first mindset
- Self-starter who thrives in a fast-paced, autonomous environment
- Analytical and able to understand complex business challenges
- Collaborative and proactive, with a solutions-oriented approach
Requirements
- 5+ years’ experience in a relevant B2B environment (SaaS / EDI preferred)
- Fluent in German (Swiss) and English (French or Italian is a plus)
- Based in Switzerland, with willingness to travel
What’s on Offer
- Ownership of a strategic and high-value customer portfolio
- Opportunity to work with leading organisations across logistics, retail, and manufacturing
- A supportive, international environment with strong internal collaboration
- High level of autonomy and real impact on regional growth
- Competitive salary and bonus structure