Payrate: $55.00 - $62.00/hr.
 
Summary:
The Participant Engagement team within Global Research Operations is seeking an individual to implement global operational systems, connect teams and knowledge, and solve operational hurdles to enable Researchers to do their most impactful work. The ideal candidate is a self-starter, tech-savvy, highly organized, detail-oriented, and resourceful. This role requires adaptability in a fast-paced environment, the ability to adjust to shifting priorities, and coordination across teams and time zones.
 
Responsibilities:

• Partnering with a team of program managers to execute core operational processes.
• Supporting multiple programs with operational, administrative, and reporting activities.
• Managing change management processes, including scheduling trainings and updating tooling and documentation.
• Maintaining sandbox environments for testing and training.
• Supporting participant recruitment operations across various workflows.
• Providing consistent progress updates to the team, including triaging and managing tooling bug reports.
• Participating in project meetings as necessary.
• Conducting team-wide metrics data collection and validation.
• Managing purchase orders and supporting budget logistics.
• Providing additional ad hoc project support as needed.

 
Qualifications:

• 3 years of experience working in a similar capacity.
• Prior experience working with User Experience Research or Design Operations.
• Detail-oriented with a commitment to accuracy and quality.
• Excellent verbal and written communication and organization skills.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Track record of being detail-oriented, willing to wear multiple hats, demonstrating creativity, identifying areas for improvement, and delivering results in a highly organized manner.
• Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills.
• Proficient in MS Office and Google Workspace tools (spreadsheets, calendaring, presentation, word processing).

 
Desired Skills:

• Experience in fast-paced environments, strong adaptability skills, and the ability to work across multiple stakeholders and time zones are highly desirable.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $55.00 - $62.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
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