1. About Our Client:
The organization operates in the skincare and beauty industry, addressing the challenge of negative perceptions around acne by creating effective, playful products that promote self-expression and positivity. Since 2019, it has developed a unique category combining skincare efficacy with an optimistic approach. The product range includes hydrocolloid pimple patches, salicylic acid skincare, pore strips, and lip balm, with collaborations extending into culture and fashion. The organization emphasizes inclusivity and community, supporting causes that foster a supportive environment and valuing diversity, equity, anti-racism, and inclusion within its team.
2. About the Opportunity:
The Manager, Logistics & Operations supports the execution of the operations strategy, focusing on optimizing outbound product movement from third-party warehouses to customers. Reporting to the Director of Operations & Logistics, this role ensures efficient order fulfillment across ecommerce, marketplace, and business-to-business channels while maintaining system integrity and cost control. The position plays a key role in managing service agreements, transportation, and supply chain improvements. It requires collaboration with internal teams and external partners to drive operational excellence and cost savings.
3. Responsibilities:
• Act as primary contact and relationship manager for distribution center partners, focusing on outbound logistics
• Ensure on-time order fulfillment for trade partners and sales channels
• Collaborate with Finance to ensure compliance in inventory, warehouse, fulfillment, and transportation costs
• Attend biannual physical inventory counts at distribution centers
• Develop and maintain SOPs, vendor guidelines, routing guides, and training documents
• Support development of operations and logistics best practices and process improvements
• Analyze and model scenarios to optimize operations and meet KPIs, including chargeback and claims management
• Drive continuous improvements in 3PL warehouse processes to reduce costs and improve fulfillment speed and accuracy
• Lead or support department projects as needed
• Participate in User Acceptance Training for system updates
• Understand inbound logistics and provide backup support as necessary
• Manage retailer chargebacks by reviewing claims, identifying root causes, coordinating resolution, and improving compliance
• Implement process improvements and maintain documentation to prevent recurring issues and strengthen vendor relationships
4. Requirements:
• 5+ years of experience in supply chain, logistics, or operations within the CPG sector, including DTC/ecommerce and brick-and-mortar retail
• Strong experience with 3PL warehouse/distribution center operations and B2B order management
• Thorough knowledge of production planning, purchasing, inventory control, freight logistics, and shipping/receiving
• Proficiency with warehouse management systems and ERP systems (NetSuite preferred), system troubleshooting, and advanced Excel skills
• Data-driven with strong quantitative abilities to translate financial and business data into actionable decisions
• Ability to work independently, own projects, and demonstrate problem-solving in fast-paced environments
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.