HR Representative
- 100% remote - M-F, 40 hours per week
- Schedule: Monday-Friday 10am-6pm or 12pm-8pm EST (ideally able to support both)
Pay Rate: $19.05 per hour W2
Duration: 4+ months to start (temp to perm role)
- Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
- Document summary details of calls and processing in case management system (Service Now).
- Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
- Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
- Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
Requirements
- Background: recent college graduate OR 1-2 years of retail customer service experience
- Skills: strong customer service skills; comfortable on the phone
- Nice to have: HR experience is a plus; Retail experience
- Education: High School Diploma required; Bachelor’s degree preferred