Location: Chicago, IL (Remote)
Employment Type: Full-Time Contract
Pay: $23-25 per hour
Description: This position is responsible for contacting members to inform and educate them on medical management programs; conducting research, performing data entry, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.
Requirements:
- High School Diploma or GED
- 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems
- 1 year experience with managed care system(s)
- Experience coordinating member needs, providing assistance to members, and analyzing member needs
- Knowledge of medical terminology
- Knowledge of managed care claims systems
- PC proficiency including Microsoft Office applications
- Customer service skills.
- Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues
Preferred:
- College courses in computer science or the medical field