Mercier Consultancy MD is seeking dedicated Danish Speaking Customer Support Representatives to join our team in Sofia. This role offers an exciting opportunity for individuals fluent in Danish to provide exceptional support and assistance to our Danish-speaking customers. As a key member of our customer support team, you will ensure that client inquiries are handled professionally and efficiently, contributing to a positive customer experience.
Key Responsibilities
Key Responsibilities
- Deliver excellent customer service to Danish-speaking customers through phone, email, and live chat channels
- Respond promptly to customer inquiries, providing accurate information about products and services
- Resolve complaints and technical issues effectively to ensure customer satisfaction
- Document interactions and maintain detailed records of customer communications
- Collaborate with internal teams to improve service quality and customer experience
- Stay informed about product updates and company policies to assist customers accurately
- Fluency in Danish (both written and spoken); proficiency in English is a plus
- Previous experience in customer support or related fields preferred
- Strong communication and problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Familiarity with customer support software and tools is advantageous
- Positive attitude, eagerness to learn, and strong organizational skills
- Attention to detail and the ability to multitask effectively
- Competitive Monthly Salary
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..