🚀 We are looking for a Customer Success Manager passionate about building strong relationships, driving value, and ensuring our customers achieve their goals with our solutions. Additionally, the role includes the more technical task of project management for installations.
At Cleveron, our customers are at the heart of everything we do. We collaborate with leading global retail and logistics companies. Our innovative automation solutions help businesses deliver packages faster and more efficiently, making everyday life easier for millions.
🎯 What will your role be in our team?
- You will be our customers’ key point of contact, proactively ensuring their success, advocating for their needs, and driving strategic outcomes
- In your role, you are a trusted advisor who maximizes the value of our products and services
- Monitor key customer metrics to ensure continuous improvement, business impact and long-term success
- Proactively identify and resolve potential issues, supporting customer growth
- Work closely with internal sales, product, and support teams, ensuring customer insights are shared and company-wide efforts are aligned
- Maintain regular communication with customers to understand their needs and adapt support accordingly
- Contribute to customer satisfaction, identify risks early, prevent escalation, and ensure our customers always feel supported
- Lead and coordinate global installation projects for Cleveron products, from project initiation to final completion
- Create and manage sales and production orders, invoices, and other essential project documentation
- Coordinate transportation and installation logistics for Cleveron products from a sales department perspective
- To manage and support customer success, we use the following tools: Hubspot, PowerBI, the ticket system Jira and others
🛠 What skills do we expect from you?
- Experience in customer success, account management, or a similar role, as well as project management
- Strong ability to build and maintain long-term customer relationships
- Analytical mindset with a focus on measuring and improving customer outcomes
- Excellent communication and problem-solving skills
- A proactive, customer-first attitude with a passion for helping businesses grow
- A strong sense of ownership and accountability for both customer success and cross-team collaboration
- Basic knowledge of logistics coordination and the ability to interpret technical drawings
- Experience with accounting software, with a preference for Directo
- Fluency in both Swedish and English (written and spoken)
Application deadline November, 11, 2025.
Location: Swedish (remote) or Estonia (in Tallinn office). Willingness to occasionally travel to Estonia during onboarding and for team collaboration purposes.