What we're looking for
As a Customer Success Manager at Vidovo, you'll own the post-sale client experience. You'll onboard new brands, run check-in calls, troubleshoot issues, and make sure every client feels supported from day one through renewal. You're the person who makes sure brands actually get results from the platform, not just access to it.
This is a relationship-heavy role. You'll talk to clients daily, answer questions in Slack channels, walk them through campaign setup, and flag issues before they become problems. Some clients are self-serve and just need a nudge. Others are on managed services and need hands-on guidance. You'll handle both.
Role Description
You'll work closely with our founder and the account management team, owning the client relationship after the deal closes. Right now, onboarding and client communication run through a very small team. This hire changes that. You'll bring structure to how we onboard, support, and retain clients, and you'll be the go-to person brands reach out to when they need help.
Vidovo has worked with hundreds of brands, including NerdWallet, OLIPOP, Physician's Choice, Mid Day Squares, and more. Our client base is growing, and we need someone dedicated to making sure every one of those relationships is solid.
What You'll Do
- Own client onboarding from kickoff to first campaign launch
- Run regular check-in calls with managed services clients
- Respond to client questions in Slack, email, and on calls, quickly and clearly
- Walk brands through platform features, campaign setup, creator selection, and payment workflows
- Monitor client health and flag churn risks early
- Build and improve onboarding playbooks, FAQ docs, and support resources
- Coordinate with account managers and the creative team to keep campaigns on track
- Track client feedback and surface product requests to the team
What We're Looking For
- 1-3 years of experience in customer success, account management, or a client-facing support role
- Strong communicator who's comfortable on calls and in writing
- Organized and responsive. Clients should never feel like they're waiting
- Comfortable working across tools like Slack, Notion, Asana, and HubSpot
- Self-starter who can build processes, not just follow them
- Interest in creator marketing, UGC, social media, or the creator economy
- Experience at a SaaS company, agency, or marketplace is a plus