Who is Seraphina Therapeutics?
Seraphina Therapeutics is a San Diego-based consumer health company dedicated to discovering and developing novel, science-backed, natural products that protect our health as we age. Our team consists of leaders in medicine and public health, healthy aging science, and natural health products — a team of nerdy do-gooders driven by purpose, curiosity, and impact.
What makes Seraphina Therapeutics unique and what is fatty15?
In 2015, veterinarians studying aging Navy dolphins discovered that higher levels of a trace fatty acid, C15:0, were linked to healthier aging, a finding later shown to apply to humans as well. After a decade of research and more than 100 peer-reviewed studies, C15:0 was identified as the first essential fatty acid discovered in over 90 years, leading scientists, with Office of Naval Research funding, to develop a pure, patented, and bioavailable form now used as the sole ingredient in fatty15. Designed to support healthy aging, fatty15 strengthens cells and delivers wide-ranging benefits across metabolic, cognitive, liver, immune, and red blood cell health, with most customers reporting noticeable improvements within 16 weeks.
Created by Seraphina Therapeutics, fatty15 has earned top industry recognition, thousands of five-star reviews, and a rapidly growing customer base, positioning it for significant scale in 2026.
Job Description: Community (Customer) Engagement Associate
What You'll Do
- Engage directly with our customers to address questions, concerns, and feedback, acting as a key public representative of the team and ensuring an exceptional level of customer experience across email, social, ads, SMS, and phone-calls.
- Manage follow-up with relevant team members to ensure resolution of customer issues in a timely fashion.
- Be a liaison between internal teams and to communicate customer needs.
- Assist with market research to help determine how to best support customers and take those learnings to assist with creating and implementing improvements to our customer journey, joining a small, scrappy, egoless team that loves to work together.
- A self motivated problem solver. You’re comfortable and confident taking action on your own. You’re dependable and display sound judgment.
- Curious. You can’t help yourself when it comes to learning new things, and learning the new research and science around fatty15 is no exception. You aren’t afraid to ask questions and pull reports searching for answers. You’re comfortable tinkering with data and seeing what stories it may tell.
- Looking for a flexible, non-traditional schedule. You may work at nights and on weekends, with the understanding you will have other times off.
- Experimental. You’re a non-traditional thinker who is always striving to make things work faster, easier, and better.
- Strong writer with a brand mindset. You see the value in maintaining standards and professionalism.
- You’re organized, and flexible to change to reflect the priorities of the day, without losing sight of assignments and goals.
- A love for personal health and the science related to your health.
What You Need
- Bachelor's degree in a related field required, preferably in a science or health field, but we would also consider business administration or communication
- 2 years of customer experience required
- 1-2+ years of experience in community building for direct to consumer and/B2B brands is strongly preferred, as it is an integral skill for our day-to-day customer interaction
- Comfort with troubleshooting, thinking big picture, problem solving
- Interest in personal health and/or passion in integrative medicine; comfortable reading research and articulating knowledge with customers
- Experience with an eCommerce subscription business is a huge plus, but not required
- Gorgias/Gladly (or similar platform) experience is preferred, Shopify and Recharge a plus!
- Located in the United States - we are a remote first organization!
- Non-traditional work week: Willing to work one weekend day
What we offer:
- The salary range for the role is $46,000 - $50,000 per year
- Work remote
- 401k with a 3.5% company match
- Flexible, unlimited PTO and 11 company paid holidays - with 70% of premiums paid by the company
- Medical, vision, and dental benefits
- A free fatty15 subscription
- A fun work environment and a team of Nerdy Do-Gooders
- Opportunity to grow personally and with an exciting, growth oriented company!
Please reach out to info@fatty15.com with any questions and with your resumé and cover letter.
Seraphina Therapeutics is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where all employees can thrive. Employment decisions are based on qualifications, merit, and business needs.