Description
THE BRAND
Billy Reid began designing almost 20+ years ago, with the intention of creating clothes he would want to wear - pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for life’s most cherished experiences.
Whether you’re shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand.
OUR CULTURE
Billy Reid is looking to hire a Custom Production Manager who will be the critical link between styling, production, and factory operations while ensuring that custom orders are executed accurately, efficiently, and to quality standards. This role oversees the full lifecycle of order placement and troubleshooting, manages communication with factory partners, and supports quality control by identifying and escalating production issues. In addition, the manager maintains the integrity of product and fabric libraries to ensure the team works with current, accurate information. Through detailed reporting and data analysis—covering sales performance, fabric forecasting, remakes, and alterations—the role drives continuous improvement, reduces errors, and optimizes margins by aligning production outcomes with business goals.
The role partners closely with the Director of Custom and the Head of Production.
Role Responsibilities
OPERATIONS
Order Placement + Troubleshooting
Main contact between BR stylists and the factory for all orders submitted through the platform, order inquiries / issues, and rush + trim requests
QC Support
Identity major QC issues that need to be addressed by BR production team directly with factory
Library Maintence
Work with the factory to ensure advanced design codes and fabric availabilities are kept up to date and communicated to the BR team
REPORTING
Sales by Product Category, Product, Fabric Mill and Fabric Bunch
Identifies top-performing items on a monthly/quarterly/yearly basis
Fabric Mill/Bunch Forecasting Report
Uses historical sales data and trends to project future fabric requirements
Remake Report
Track remake rates and identify the percentage caused by stylist or factory error
Identify the margin impact
Alterations Report
Track alteration rates by stylist and identify the most frequent alterations
What We Offer
If you are looking for an exciting opportunity, have commitment to quality and thrive off working with smart, creative people, please apply here.
Here at Billy Reid we believe a diverse workplace fosters creativity, is critical to the success of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for all employees.
Requirements
KEY QUALIFICATIONS
THE BRAND
Billy Reid began designing almost 20+ years ago, with the intention of creating clothes he would want to wear - pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for life’s most cherished experiences.
Whether you’re shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand.
OUR CULTURE
- Creative + Collaborative
- Fun, yet fast-paced
- Belief in anything is possible
- Everyone Matters
Billy Reid is looking to hire a Custom Production Manager who will be the critical link between styling, production, and factory operations while ensuring that custom orders are executed accurately, efficiently, and to quality standards. This role oversees the full lifecycle of order placement and troubleshooting, manages communication with factory partners, and supports quality control by identifying and escalating production issues. In addition, the manager maintains the integrity of product and fabric libraries to ensure the team works with current, accurate information. Through detailed reporting and data analysis—covering sales performance, fabric forecasting, remakes, and alterations—the role drives continuous improvement, reduces errors, and optimizes margins by aligning production outcomes with business goals.
The role partners closely with the Director of Custom and the Head of Production.
Role Responsibilities
OPERATIONS
Order Placement + Troubleshooting
Main contact between BR stylists and the factory for all orders submitted through the platform, order inquiries / issues, and rush + trim requests
QC Support
Identity major QC issues that need to be addressed by BR production team directly with factory
Library Maintence
Work with the factory to ensure advanced design codes and fabric availabilities are kept up to date and communicated to the BR team
REPORTING
Sales by Product Category, Product, Fabric Mill and Fabric Bunch
Identifies top-performing items on a monthly/quarterly/yearly basis
Fabric Mill/Bunch Forecasting Report
Uses historical sales data and trends to project future fabric requirements
Remake Report
Track remake rates and identify the percentage caused by stylist or factory error
Identify the margin impact
Alterations Report
Track alteration rates by stylist and identify the most frequent alterations
What We Offer
- Paid time off
- Medical, Dental, and Vision insurance
- 401K Employer Match
- Employee Discount
If you are looking for an exciting opportunity, have commitment to quality and thrive off working with smart, creative people, please apply here.
Here at Billy Reid we believe a diverse workplace fosters creativity, is critical to the success of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for all employees.
Requirements
KEY QUALIFICATIONS
- Bachelor's degree in Business, Operations, Fashion Merchandising or a related field (Equivalent hands-on experience in a custom apparel or luxury retail environment will be considered in lieu of a degree)
- 1-3 years of experience in an operational, production coordination, or wholesale support role; preferably within custom or made-to-measure apparel
- Experience working directly with manufacturers or factories, including order management and quality control communication
- Background in reporting and data analysis, with the ability to identify trends and translate them into actionable insights
- Familiarity with QC processes and the ability to identify and escalate production issues appropriately
- Experience managing or maintaining product libraries, fabric databases, or design code systems is a strong plus
- Proficiency in order management platforms and custom apparel production systems
- Strong working knowledge of Microsoft Excel or Google Sheets — including pivot tables, formulas, and data visualization for reporting purposes
- Familiarity with fabric mills, bunches and supply chain forecasting tools is preferred
- Clear and confident communicator: comfortable serving as the main point of contact between internal teams and an external factory
- Ability to manage competing priorities in a fast-paced, deadline-driven environment