Insight Global's client is hiring Travel Claims Associates to support customers filing travel‑related insurance claims. In this fully remote role, the Travel Claims Associates will play a critical part in helping travelers navigate unexpected disruptions by reviewing coverage, processing claims, and providing clear, compassionate support throughout the claims process.
Requirements:
- High school diploma or equivalent required
- 1+ years experience claims processing, travel, insurance, or customer service strongly preferred
- Strong written and verbal communication skills
- Detail‑oriented with the ability to manage multiple claims at once
- Comfortable working remotely and using claims management systems
- Customer‑first mindset with strong problem‑solving skills
Day to Day:
- Review and adjudicate travel insurance claims (trip cancellation, interruption, delay, medical, baggage, etc.)
- Interpret policy coverage and explain benefits clearly to customers
- Communicate with customers via phone and email to obtain information, provide updates, and explain claim outcomes
- Request and review documentation to support claim decisions
- Follow internal workflows to ensure timely, accurate claim resolution
- Meet productivity and quality standards while delivering a positive customer experience